Subject: Fwd: Tech Support Candidate - Shakti thakran
From: HR Livesalesman <[email-masked]>
To: Abhishek Kumar <[email-masked]>
Cc: Darpan Arora <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 26 Aug 2021 06:17:37 -0700 (MST)

Hi Abhishek, 

Please interview this candidate for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Aug 25, 2021, at 6:11 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Shakti thakran < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 24 August 2021 at 10:33 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Shakti thakran 

	

	
	
			Tech Support Test 
		
	Name 	Shakti thakran 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9971092192 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	North West Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Senior Engineer 2 	1 Jan 2020 	28k 
Previous Employer 1 	HCL 	Senior analyst 	26 feb 2021 	35k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Well, i would like to probe first to know what kind of error it is. 

Once we know what error it is we can proceed with TS. 

For example:- in this case of no internet connection we can proceed with network TS. 

Another point that frequently happens is that website not responsive due to excessive load or other defaults. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Bluetooth on both devices. 
2. Try to search discoverable devices available. 
3. Tap on the speaker that you like to connect to. 
4. Enjoy your music. 
	What according to you makes you a good candidate for customer service or technical support job? 	Excellent communication skill does matter a lot while dealing with clients. 

Good Knowledge base dies provide efficiency and reduces the time to resolve the issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5