Subject: Trainer Candidate - Ankita Gupta
From: Ankita Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 07:42:14 -0400

| | Tech Support Test

Name | Ankita Gupta
E-mail | [email-masked]
Phone Number | (+91) 9310060427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | pune (relocating to Noida)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Deeksha Institute | Branch Manager | | 50000
Previous Employer 2 | Edit System Pvt. LTd. | Branch Manager | | 45000

If Selected, how much time do you need to join? | Aug 01, 2021

Please briefly describe your work experience specifically in training?

Heading staff meetings and providing operational instructions. Ensuring that proper customer service standards and met.

Recognizing employee achievements and evaluating their performance and providing feedback and coaching as needed.

Organizing and executing training programs for branch personnel.

Setting the goals & achieving the predetermined targets on monthly basis by using effective techniques.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good- who listens and resolves customer issues.

Great- who understand the exact requirement of the customer and provides multiple solution to their issues and complete satisfaction of customer should be of prime importance.

What according to you makes you a good candidate for this position?

The E-commerce Project Manager develops a dedicated e-commerce strategy to meet a company’s sales objectives.

The E-commerce and Internet Manager is driven solely by ROI with the aim of increasing the company’s TO through digital channels.

He works on e-merchandising, which means he manages and coordinates sales operations for the sites under his responsibility (content updates, tag line selection, etc.).

The E-commerce Project Manager decides which web marketing channels to use – organic SEO, paid SEA, social networks, displays, partnerships, affiliates or email marketing – to increase website activity.

The work of the E-commerce Project Manager brings him into contact with individuals such as the digital project manager, web designers, developers, integrators and so on.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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