Subject: Fwd: Tech Support Candidate - Suraj Bhargava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 23 Jul 2021 04:38:46 -0700 (MST)

Hi Ma'am, 

He is having total 3 years of experience. 
He started his career with Convergys in Orange process that was a telecom process so he was into TSE. There he worked only for 8 months and the process got ramp down. Then he moved to Benno Support there also he worked only for 6 months Again the process got ramp down. So after that he joined the startup where he worked for 15 Months but he is not including that experience into his profile as he dont have any Document of that organization because that was an start up and had not provided him any documents. He might be lying so just to check his stability I asked him if we will ask you to sign a bond for a year are you comfortable with this he was absolutely fine after that he applied for the test that means he is interested and stable. 

His salary in Beno support was 25000/- 
He is ok with companies norms and he can join immediately. 

I am considering him for Swagtron, You can interview him if we found him good for EPOS. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 23, 2021, at 1:08 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Suraj Bhargava 
E-mail 	[email-masked] 
Phone Number 	(+91) 8447246867 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Geeta colony east delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Beno support 	Sr. C.S.A. 	26 may 2018 	
Previous Employer 2 	Convergys 	C.C.E. 	22 Jan 3026 	
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If I will get an error on the browser for a particular website so I will go ahead and try to open a different website or open YouTube to check if I'm getting the internet or not. 
If still the problem persists, so I will check if my computer is connected with WiFi or not, if it is connected then I will go ahead and check if the lights of my WiFi router's are blinking or not (WLAN or WAN lights) . If the router's device light is visible but not the WLAN or WAN light so I will plug out and plug in the router's adapter, usually it works but still if the problem persists I will then contact to my local internet provider to resolve the issue. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on bluetooth speaker and set the mode (bluetooth). 

2. Swipe down from the top of the screen on my mobile phone. 

3.Touch and hold bluetooth option . 

4.Tap on Pair new device. If I don't find Pair new device option,then I will check under "Available devices" or tap More. Refresh. 

5. I willl tap the name of the Bluetooth device I want to pair with my device. 

What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my extensive customer service and technical support experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4