Subject: Trainer Candidate - Prabha Shankar
From: Prabha Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 05:37:02 -0400

| | Tech Support Test

Name | Prabha Shankar
E-mail | [email-masked]
Phone Number | (+91) 8800918472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Run service infocare pvt LTD | Technical service manager | 30 aug | 35000
Previous Employer 1 | Ctdi | Service manager | 29 Feb 202 | 31000
Previous Employer 2 | Oppo mobile | Area service manager | 31 Dec 2017 | 22000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Team handling entire service operation continuous improvement support to staff and franchise for all communication
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Understanding of language for downline hierarchy
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service should always streamlined and great service depend on customer interaction in service policy and satisfaction
What according to you makes you a good candidate for this position? | I have all aspects of experience for customer service and training including technical or non technical
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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