Subject: Trainer Candidate - Bhawesh Bhawesh
From: Bhawesh Bhawesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 04:36:58 -0400

| | Tech Support Test

Name | Bhawesh Bhawesh
E-mail | [email-masked]
Phone Number | (91) 9936218039
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Prayagraj, Uttar Pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whirlpool of India Ltd. | Deputy Manager | 07/05/2018 | 75000
Previous Employer 1 | Panasonic India Pvt. Ltd. | Assistant Manager | 07/06/2014 | 48000
Previous Employer 2 | Whirlpool of India Ltd. | Senior Executive | 30/11/2012 | 37000

If Selected, how much time do you need to join? | 10 Days
Please briefly describe your work experience specifically in training? | Rich Experience of Consumer Services during which skilled our Service Engineers for their technical and Soft Skills necessary for Consumer Services and Accessories selling. Deputed Mentor by the organization for new Inductions (Trainees-Consumer Services). Part of Escalation Management Team and Pilot Projects Team for NCR Gurgaon and Faridabad. Additional responsibility of New Products and guide for the operational software tool used during Consumer Service operations. Presently working as a volunteer in an NGO for operations during which train working force for smooth and efficient operations.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | After training most of the manforce forgot the learning which was biggest challenge for me,  I started role play among manforce with lots of learning and fun. Training made more engaging with lots of creative stories and ideas. Regular little rewards for manforce as per their revenue generation and productivity so that team is encouraged in more effective ways. Quarterly short distance outings made more emotional boundings among Team members. Pilot Projects needed few most reliable team members who ensured maximum efficient startup with their effective skills. Escalation Management needed good communication with the consumer and best resolution upto consumer satisfaction level.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Polite and effective communication with customers. Understanding customer's complaint and remedy within a committed timeline upto his satisfaction level. Post remedy communication for building brand value.
What according to you makes you a good candidate for this position? | Rich Consumer Services of more than 13 Years with different world renowned MNCs. Critical Thinker with self driven approach. Passion for Serving people.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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