Subject: Tech Support Candidate - Suraj Bhargava
From: Suraj Bhargava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 03:38:43 -0400

| | Tech Support Test

Name | Suraj Bhargava
E-mail | [email-masked]
Phone Number | (+91) 8447246867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Geeta colony east delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Beno support | Sr. C.S.A. | 26 may 2018 |
Previous Employer 2 | Convergys | C.C.E. | 22 Jan 3026 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I will get an error on the browser for a particular website so I will go ahead and try to open a different website or open YouTube to check if I'm getting the internet or not.
If still the problem persists, so I will check if my computer is connected with WiFi or not, if it is connected then I will go ahead and check if the lights of my WiFi router's are blinking or not (WLAN or WAN lights) . If the router's device light is visible but not the WLAN or WAN light so I will plug out and plug in the router's adapter, usually it works but still if the problem persists I will then contact to my local internet provider to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker and set the mode (bluetooth).

2. Swipe down from the top of the screen on my mobile phone.

3.Touch and hold bluetooth option .

4.Tap on Pair new device. If I don't find Pair new device option,then I will check under "Available devices" or tap More. Refresh.

5. I willl tap the name of the Bluetooth device I want to pair with my device.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and technical support experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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