Subject: Trainer Candidate - Ravneet Bawa
From: Ravneet Bawa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 03:26:31 -0400

| | Tech Support Test

Name | Ravneet Bawa
E-mail | [email-masked]
Phone Number | (844) 7870500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sbicard and Payment Services Ltd | Aaaociate | Currently working | 18.5
Previous Employer 1 | Axis Bank | AM | June'19 | 18
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Quality Audit, Transaction Monitoring, CIBIL Policy check ,Processing Credit card, Operations Analyst, Third Party Accuracy, Monthly Reports
Giving third party training and feedback sessions.
Conducting TL caliberation
Performing monthly Fkat questionnaire to check their knowledge process

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

To work under pressure.
But though my current company doesn't allow girls to stay after 7pm . Everything is handled to the next day

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means that the employer is taking time to resolve issues but do it according to the process where great customer service means having conversation of great empathy and resolving customer problema in a smart way
What according to you makes you a good candidate for this position? | Well, I am currently working with the customer service based organization and have done process quality audit as well as call monitoring according to SLAs set
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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