Subject: Trainer Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 02:25:56 -0400

Tech Support
Test

Name

Manish
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8527268151

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SBI Card

Senior Executive

Working

42000

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

• Ensure wing-to-wing resolution of cases received with
utmost accuracy and delivering the best possible service.

• Preparing MIS/reports/Dashboards for the activities handled to evaluate
performance and progress.

• Working in a fast-paced environment wherein cases are regularly
monitored.

• Ensure proper escalation procedures are followed. And customer satisfaction
through effective handling of customer problems.

• Generates mails to provide solutions against customer queries related to
bills and charges, the requirement of value-added services, and meeting
expectations.

• Draft Mails and made calls for disputed transactions under the chargeback
Department.

• Support Social media field regarding customer queries under public
platforms.

• Editing and Comparing records of new customers under the KYC department.

• Understanding and convincing customers towards process and payment
collection.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Nothing too difficult only I face problem with
fresher who has no computer knowledge even.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Providing wonderful client service means going the
extra mile to guarantee a client is glad about a company's merchandise or
services. It conjointly involves providing service to a client in a very timely,
pleasant manner. to supply wonderful client service, one wants very good
communication and downside resolution skills.

Good client service usually means that providing timely, attentive, upbeat
service to a client, and guaranteeing their wants square measure met in a very
manner that reflects absolutely on the company or business.

What
according to you makes you a good candidate for this position?

I am working in SBI Card Last 6.5 years as I am very familiar
with customer services.

On a scale of 1 - 5 please rate your
fluency in spoken English

5