Subject: Trainer Candidate - pradeep singh
From: pradeep singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 02:25:07 -0400

Tech Support
Test

Name

pradeep
singh

E-mail

[email-masked]

Phone Number

(120) 8586067321

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

starlight business services pvt ltd

sr. manager

March
31st

65

Previous Employer 1

nbcl marketing pvt ltd

manager

aug'19

65

Previous Employer 2

FIS global business services
pvt ltd

team coach

aug'2015

23

If Selected, how much time do you need
to join?

immediate

Please briefly
describe your work experience specifically in training?

Handled
customer support and sales team of more than 150 FT's. Worked in different
process like Telcom, banking, Ticketing etc.

Good hands in Team handling and Sales.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

keeping team engaged for work and ensuring that
they should complete the target in time as well as with self satisfaction. Now
days most of manager does not care about the team members which is a basic
common error in failure. I always ensure my team members are interactive enough
and they should come up to discuss their issues. Fixing there issue's will fix
team issues. No issue means hire production and good environment for work
culture.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

good
customers service might make customer happy but great service will make them
smile. Smile means good rating and good rating means they will recommend your
services to others. Which is again a chances of higher revenue.

What
according to you makes you a good candidate for this position?

well i m passionate towards my work. Completing the work on
the given time is my speciality. Everyone is talented enough but applying the
same is different. Second, I work for money as many people will not say that so,
I m every hunger to justify whatever I will get.

On a scale of 1 - 5
please rate your fluency in spoken English

4