Subject: Trainer Candidate - Sonal Gulia
From: Sonal Gulia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 23:20:51 -0400

| | Tech Support Test

Name | Sonal Gulia
E-mail | [email-masked]
Phone Number | (91) 9811243258
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Confidential | Sr.Acc Mgr | NA | 120000
Previous Employer 1 | Confidential | Sr.Mgr Ops | May 2018 | 90000
Previous Employer 2 | Confidential | Sr.Mgr | Oct 2014 | 55000

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | Lot of training experience but not on papers. Being part of Ops , training is always an integral part. Providing product, sales, personality, skill based trainings to junior colleagues.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There were no difficult situations...only in certain circumstances it took out of the box thinking, patience and persistence to resolve the issues.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | That extra mile which u go where in you go beyond the scripted and decide to use your mind and then you make actual difference in someone's day/life.

What according to you makes you a good candidate for this position?

My willingness- to learn and unlearn
My  experience- to add value
My flexibility- to adapt  and multitask
My independence- to take decisions
My knowledge- to resolve issues

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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