Subject: Tech Support Candidate - Shradha Bahuguna
From: Shradha Bahuguna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 22:04:35 -0400

| | Tech Support Test

Name | Shradha Bahuguna
E-mail | [email-masked]
Phone Number | (91) 9999550792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Developer | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page
The java script should be enabled
Cookies should be enabled
Clearing the cache and cookies
The web browser should be upto date
Restarting the web browser again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Tap the Bluetooth option
Turn on tbe Bluetooth
List of available devices will appear
If your speaker is not listed, press the Bluetooth to make it discoverable, it's often a button with Bluetooth speaker on it
Device will appear on the list
Click and pair
It will show connected

What according to you makes you a good candidate for customer service or technical support job?

To be a technical support tect requies more than the ability to perform a diagnostic test or image a workstation.
It requires a proper attitude and aptitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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