Subject: Trainer Candidate - Vivek Saraiya
From: Vivek Saraiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 17:44:55 -0400

| | Tech Support Test

Name | Vivek Saraiya
E-mail | [email-masked]
Phone Number | (91) 9769713308
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MXC Solutions | AVP Operations | Oct 2020 | 140000
Previous Employer 1 | Bitstreet | Head Customer Service | Feb 2020 | 140000
Previous Employer 2 | HGS | Sr Mngr Ops | Nov 2017 | 115000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Have managed training and operations
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Focus on Inputs when managing the team, provide right support and have strong governance systems in place
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer delight is the goal, intent and action to resolve the customer issue and goal to reduce customer effort at all times.
What according to you makes you a good candidate for this position? | My experience and proven track record in the same field
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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