Subject: Trainer Candidate - Kobid Tiwari
From: Kobid Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 15:22:04 -0400

| | Tech Support Test

Name | Kobid Tiwari
E-mail | [email-masked]
Phone Number | (91) 9811746306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Canara hsbc obc life insurance company | Insurance Sales manager | | 31000
Previous Employer 1 | Hdfc bank ltd | Deputy manager | 24/11/2020 | 38000
Previous Employer 2 | Coverfox insurance broking Pvt ltd | Sr financial advisor | 30/04/2019 | 27000

If Selected, how much time do you need to join? | 30days

Please briefly describe your work experience specifically in training?

2013-2018 worked as teacher (home tuitions)
In Professional career helped my team mates to learn and develop their skills in line with process and product to achieve their respective targets. Keen learner with smartly teaching techniques to close the hot calls within companies process and parameters

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

At many instances in absence of team lead manage the team single handedly and achieve the target with very less error/mistakes.
Handle branch banking operations, customer service and sales with 1/4th of team mates without any chaos created.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service is when we deliver only what customer needed and he is satisfied
But good becomes great when there is good relationship build with customer and he nows service employee name always ask to meet only that employee

What according to you makes you a good candidate for this position? | Person good at relationship building, extrovert ,public speaking skills with basic knowledge of market just start conversation, business oriented
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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