Subject: Trainer Candidate - SOURABH PRATAP
From: SOURABH PRATAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 14:04:21 -0400

Tech Support
Test

Name

SOURABH
PRATAP

E-mail

[email-masked]

Phone Number

(91) 8600839063

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

GURGAON

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

SHOPDRIVE

Senior
operation executive

2 years

20000

Previous Employer 2

INDIALENDS

Senior
operation executive

1 years

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

Understanding of policy, planning and strategy,

Ability to develop, implement, and review policies and procedures,

Ability to oversee budgeting, reporting, planning, and auditing,

Understanding of necessary legal and regulatory documents.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Training can involve the changing of skills,
knowledge, attitudes or behaviour. It may mean changing what employees know, how
they work, their attitudes towards their work, or their interaction with their
co-workers or supervisor,Successful employees prepared for positions of greater
responsibility, have analytical, human, conceptual and specialised skills. They
are able to think and understand Training per se, cannot overcome an
individual’s inability to understand cause-and-effect relations, to synthesize
from experience, to visualize relationships, or to think logically.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service typically
means providing service on timely, attentive, upbeat service to a customer, and
making sure their needs are met in a manner that reflects positively on the
company.

What according to you makes you a good candidate
for this position?

According to my opinion a good candidate always
have a positive attitude and positive possible response toward his work

On a scale of 1 - 5 please rate your fluency in
spoken English

4