Subject: Trainer Candidate - Divesh Kumar
From: Divesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 14:03:50 -0400

| | Tech Support Test

Name | Divesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9953100787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture India Pvt ltd | Manager Operations | 25-10-2021 | 61000
Previous Employer 1 | Pantel Technologies | Sr. Manager Operations | 20-07-2019 | 65000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30-60 days
Please briefly describe your work experience specifically in training? | I worked for various process and involved in trainings from clients to vendor or being a vendor provided different types of training like project training or operations training to achieve there SLa’s
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As managing team there are lot of competition when rubbing shoulders with other teams on targets and most difficult part was when my team ranked last due to performance grid . However the team ranked 1 for 6 months at a stretch due to lot of bounding and keeping attrition at the lowest.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is to achieve set targets and if you do something that will raise the standards this great customer server . For example if customer like to know account balance in his account we just simply inform him after checking on system but if we also tell him benefits of keeping good account balance will give you more rewards etc will gives a wow factor in customer service .
To make customer delighted is great customer service .

What according to you makes you a good candidate for this position? | Worked for lot of domains like BFMs , Telecom , E-commerce and also set up different office centre’s across India for current company . Managing end to end client dealing from start of the process till the every month billings
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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