Subject: Trainer Candidate - Pooja Sharma
From: Pooja Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 13:35:03 -0400

| | Tech Support Test

Name | Pooja Sharma
E-mail | [email-masked]
Phone Number | (91) 9811231554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici bank | Dm2 | 22 July 21 | 43000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Working in customer service channel for bank from 4years
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Dealing with an irid customer due to mistake of team mate
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is doing work and great service is when you take feedback from customer that work is done as per his need
What according to you makes you a good candidate for this position? | A good 4 experience in dealing with  customer of different segments with zero escalation
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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