Subject: Trainer Candidate - Shankey Khanna
From: Shankey Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 13:34:59 -0400

Tech Support
Test

Name

Shankey
Khanna

E-mail

[email-masked]

Phone Number

(91) 9899579959

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Uttam nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIIT

AM

21/JUNE/2021

43000

Previous Employer 1

TELEPERFORMANCE

TEAM
LEADER

30/JUNE/2020

38000

Previous Employer 2

GENPACT

TEAM LEADER

18/JUNE/2021

35000

If Selected, how much
time do you need to join?

IMMEDIATE

Please briefly describe your work experience specifically in
training?

IN NIIT Handled Rio Tinto Australian process.

Was handling training sessions of RT employees as per their requirements.
Arrange the training sessions of the employees along with the travel AND
accomodations of the trainers.

Weekly calls with clients to know their requirements and search for

an appropriate vendors for the services.

● Interactions with the vendors for negotiating the price for the

services.

● Connecting with clients and finalizing the price offered by the service

provider and the customers to make sure the services are offered on

the best price.

● Perform the quality check for all the transactions and requests

performed by the team members and provide coaching and feedback

regarding it, in order to maintain a good quality score for the team and the
individuals.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I take every new task or responsibility of my job
as a challenge and then try to give my best to come up with the most-right
solution to each situation. Talking about the most challenging of all.Mentioning
the most-challenging situation, I was required to handle a team of such members
who were new and didn’t know much about the work. I am a serious person and
very dedicated to the work. I cannot bear any irresponsibility at the
work-space. However the team was quite the opposite, it was carefree to an
extent. And it was very tough for me to handle them. But, since I was given the
task to train them, so, I thought of handling them their way. In a fun mood and
tone, I made them realize how important it is to work seriously. It’s for the
benefit of not just the company but for themselves too. That trick worked and
the other team-heads praised me for the approach.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

As per me if we are giving  solution of the query
at the same point of time, greet the customer , peraphrase his/her query and at
the end of the call customer is happy so it is a good customer service.

If we talking about the great customer service so it means we are  giving the
best solution to the customer and he/she will not come for the same query again
and give you either over the email or chat kind of appreciation call or
email.

What according to you makes you a good candidate
for this position?

The skills  I possess are a great match for the
requirements for this position.I am confident that I am a good fit for this
position for several reasons, but most specifically because of my dedication to
going above and beyond in a job. I am committed to learning any new skills on my
own to succeed in this role.

On a scale of 1 - 5 please rate your fluency in
spoken English

3