Subject: Trainer Candidate - Akshat Jindal
From: Akshat Jindal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 13:33:04 -0400

| | Tech Support Test

Name | Akshat Jindal
E-mail | [email-masked]
Phone Number | (91) 7037723371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avanscure | Operation manager | ,31 March 2020 | 70000
Previous Employer 1 | Ericsson | Assistant manager | 10 Nov 2014 | 50000
Previous Employer 2 | Rcom | Deputy manager | 30 April 2013 |

If Selected, how much time do you need to join? | No
Please briefly describe your work experience specifically in training? | Team management and pan India service assurance during the job rcom and Ericsson
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1.Good customer service is explain everything , great customer service that either customer is understood or not.
2.Good customer service is to provide the solution to the customer for his problem, great customer service is that to know the csat value.
3.Good customer service give the customer what he want,great customer service is retain the customer without giving that you don't want to give.

What according to you makes you a good candidate for this position? | Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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