Subject: Trainer Candidate - Prakash Shinde
From: Prakash Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 13:08:42 -0400

Tech Support
Test

Name

Prakash
Shinde

E-mail

[email-masked]

Phone Number

(+91) 9731513626

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Stellar Innovation pvt ltd

Manager ops

-

86000/-

Previous Employer 1

Fidelity national
financial

Asst. Manager ops

20th Sep 2019

75000/-

Previous Employer 2

Fidelity information
service

Customer care executive

1June 2009

18000/-

If Selected, how much
time do you need to join?

30 days

Please briefly describe your work experience specifically in
training?

I love training new and existing team members.
Regular refresher taring for existing team members helps to improve efficiency
and quality of the team. Providing regular feedback on quality errors helps to
identify the training needs of the team.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I don't feel there is any difficulty in training
employees if we have hired a right people with correct skill set. I faced
difficulties during trinjng people only when HR hires wrong person with
incorrect skill sets for the job.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

There is no difference. It should be good / great
customer services or no customer service. If we have skilled, well equipped and
well trained resources, it will be a good / great customer services always.

What according to you makes you a good candidate
for this position?

I feel my experience in training, transition,
recruitment, exposure to different domains make me a unique candidate and most
suitable one to handle any department in the company

On a scale of 1 - 5
please rate your fluency in spoken English

4