Subject: Trainer Candidate - Ateet Kumar
From: Ateet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:57:55 -0400

| | Tech Support Test

Name | Ateet Kumar
E-mail | [email-masked]
Phone Number | (+91) 7358582708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jones Lang LaSalle | Facilities executive | 25th june | 40
Previous Employer 1 | The Oberoi hotels and resorts | Front desk Assistant | N/A | 35
Previous Employer 2 | Tech matrix software solutions | Customer service executive | N/A | 30

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Experienced Administrative Executive , Facilities Executive and Front Office Executive with a demonstrated history of working in the operation and hospitality industry. Skilled in Property Management Systems, Event Management System , Service Now, Opera , MMS, Yield Management. Strong support professional with a B.S.C Degree focused in Administration and Hospitality Management from Bharathiar University Coimbatore Chennai
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | N/A

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is someone who listen you carefully and use our services.
Great customer is someone who help you to advertise your business and get you good connection and productivity.

What according to you makes you a good candidate for this position? | I carry good experience IT, Corporate, hospitality, facilities and operations, administration.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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