Subject: English Language Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:51:11 -0400

Foreign Language
Screening Test

Name

Vikas
Kumar    /  (91) 8340282181    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.com!

We thought you'd like to know the status of your order. As we've dispatched your
item(s) but unfortunately we are unable to deliver your order because the postal
address is incorrect as per the courier service.

I request you to please send the correct shipping address so that we can deliver
your order at the earliest

Once your order will dispatch you can also track your order.

We hope to see you again soon!

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul,

Sorry to hear about that our installation team does not install the TV cabinet
properly. I would like to inform that we have created the free replacement
request for your order and your order will be dispatched soon.

Once the order will dispatch you can also track it. Our courier service will
pick up the TV cabinet within 2 business days from your door step.

Thank you being patience.

We hope to see you again soon!

Homebox