Subject: Trainer Candidate - Ashok Singh Kathayet Ashok
From: Ashok Singh Kathayet Ashok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:39:09 -0400

| | Tech Support Test

Name | Ashok Singh Kathayet Ashok
E-mail | [email-masked]
Phone Number | (+91) 9654709029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | AMCC | 28 july 2021 | 57,000
Previous Employer 1 | Concentrix Services | AM Operations | 19 July 2020 | 47500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 20 days

Please briefly describe your work experience specifically in training?

1:Certified trainer from Amazon.com
2: trained 23 batches in concentrix daksh gurgaon and Noida with maximum throughput.
3: TNA and TNI
4: Working on SOPs to change it as per live sceneries.
5: conducting monthly knowledge test, minimum skill verification and dip checks

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Client negotiations and approvals for IDs and tools access
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If better is available good is not enough.
What according to you makes you a good candidate for this position? | Flexible, multi tasking, client oriented, calibration, client meetings, performance driven
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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