Subject: Trainer Candidate - Mohammad Hasan
From: Mohammad Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:27:34 -0400

| | Tech Support Test

Name | Mohammad Hasan
E-mail | [email-masked]
Phone Number | (011) 9555162977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp Ltd | BMS Engineer | | 21314
Previous Employer 1 | Vertiv Energy Pvt Ltd | BMS Operator | 22.07.2019 | 13654
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 Days

Please briefly describe your work experience specifically in training?

Experience in Facility Management and Operation & Maintenance Department.
Experience in Hard and Soft Service

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Once in my office, when the supply was cut, our team was not able to transfer load on DG, but after few minutes, We transferred supply on DG. It was the most difficult time to manage team and senior management.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to just delivere goods to customers but great customer service is to satisfy customer.
What according to you makes you a good candidate for this position? | To know how to satisfy customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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