Subject: Trainer Candidate - Kushal Ohri
From: Kushal Ohri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:16:48 -0400

Tech Support
Test

Name

Kushal
Ohri

E-mail

[email-masked]

Phone Number

(91) 7976325121

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi, Chattarpur

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Save The Children

Senior Quality Analyst

40000

Previous Employer 1

Justdial Ltd

Senior Quality
Analyst

March 2021

31000

Previous Employer 2

Abba Lighting
Solutions

Service Delivery Manager

April 2014

20000

If Selected, how much time do you need
to join?

30 Days

Please briefly
describe your work experience specifically in training?

Overall 5
Years experience in Managing Training team

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I was working on a tedious project and suddenly
the company gave me the task of developing the website as well.”

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service often
centers on delivering or slightly exceeding what customers expect from your
company and its solutions.

In contrast, Great customer service requires that you go above and beyond
customer expectations.

What according to you makes you a
good candidate for this position?

Teamwork. I can see from the
job description that this role will require a lot of teamwork

Managerial experience make me an ideal candidate for the position.

For example, at my last job, I managed a sales team and we had the top sales
record of our branch. I can bring my successes and experiences to this
job

On a scale of 1 - 5 please rate your fluency in
spoken English

5