Subject: Trainer Candidate - Soma Gursharn
From: Soma Gursharn <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:14:13 -0400

| | Tech Support Test

Name | Soma Gursharn
E-mail | [email-masked]
Phone Number | (91) 9205626460
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ingram micro | Sales support | 2008 | 25000
Previous Employer 2 | Online netsys | Sales support | 2012 | 32000

If Selected, how much time do you need to join? | 7 days
Please briefly describe your work experience specifically in training? | Customer coordination, logistics and supply, Wearhouse, inter branch coordination, payment follow up.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Managing manpower. And get things done out of people.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you are satisfied and great customer service when the customers are satisfied.
What according to you makes you a good candidate for this position? | Communication skill and coordination.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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