Subject: Trainer Candidate - Ashish Sahni
From: Ashish Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:59:03 -0400

Tech Support
Test

Name

Ashish
Sahni

E-mail

[email-masked]

Phone Number

(91) 9911344876

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi NCR

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Renewbuy.com

Manager Customer Services Operations

13 July 2021

INR
66,000

Previous Employer 1

Tech Mahindra

Associate
Manager Operations

May 2020

INR 70,000

Previous
Employer 2

Amazon Development Centre

Team Manager

October
2018

INR 80,000

If Selected, how much
time do you need to join?

Immediate Joiner

Please briefly describe your work experience specifically in
training?

In my overall 13 years of experience I have been
continuously taking process training as well as soft skills training for
multiple large teams.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In my very first month after getting promoted as
a Team Manager, the higher management has shown a huge trust on me based on my
capabilities and I was given the new and difficult responsibility to handle a
team which consists of all the Bottom quartile ( Low performers) from all the
different teams in the process. Even though it was a challenging situation
especially considering  it was my very first month as a team manager,  However
I took the challenge happily and pushed my boundaries and did not let my
management down at all and within a span of just 3 months, I was able to convert
that bottom quartile team into a very high performing and highly motivated team.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

A good
customer service means satisfying the customer's present needs, his queries his
concerns whereas Great customer service means delighting the customer by going
an extra mile for the customer. Anticipating and addressing not just the present
needs but also his future needs as well so as to provide them a long term
service.

What according to you makes you a good candidate
for this position?

According to me, a good candidate for this
position should have an excellent practical experience in managing customer
service operations. The one who should act like a catalyst and make things
happen instead of waiting for the things to happen by themselves.

A good candidate should be passionate about the customers and not just perform
but actually live the job in true sense and I can guarantee you that I will live
up to all these expectations intact will go beyond expectations in the interest
of my organization.

On a scale of 1 - 5 please rate your
fluency in spoken English

5