Subject: Trainer Candidate - Vimal Karki
From: Vimal Karki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:56:01 -0400

| | Tech Support Test

Name | Vimal Karki
E-mail | [email-masked]
Phone Number | (91) 8587895988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Savitri Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TLC Relationship Management Pvt Ltd. | Operations Manager | 21st Feb 2021 | 66140
Previous Employer 2 | Aon Hewitt | Team Developer | 9th May 2016 | 37000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

In my last organization, I was responsible for the entire project management starting from interviewing candidates, hiring, onboarding, training, sales, customer services, asldministration, client relationship etc

Training has been an essential responsibility as it then decides the work quality of the team members to be able to deliver desired results.

I have also handled training for PAN India with one if the prominent clients and quality check on job while handling all other responsibilities.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As an operations manager, dealing with different individuals with different mindset is one of the most difficult tasks as it requires an extreme amount of creative thought process to make people understand the same thing in different ways. Sometimes, being professional with an employee while the employees is going through a difficult situation in personal life is also very challenging.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service defines a satisfied customer but a great customer service ensures customer retention, brand loyalty and word to mouth publicity.
What according to you makes you a good candidate for this position? | I have handled clients using services of many five star hotels e.g. Marriott, ITC, Leela Hotels etc and hence, ensuring quality of the work comes handy. I have been in the service industry for 10+ years and that indeed adds value to any organization that I join.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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