Subject: Trainer Candidate - Sunil Bhayati
From: Sunil Bhayati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:44:01 -0400

| | Tech Support Test

Name | Sunil Bhayati
E-mail | [email-masked]
Phone Number | (+91) 9624722441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ahmedabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indian Ion Exchange | Sales manager | 12.04.2021 | 58000
Previous Employer 1 | Advantmed | Team lead operations | 09.05.2016 | 42000
Previous Employer 2 | Bank of America | Sr. Team Member | 30.11.2013 | 56000

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Have trained agents at Bank of America on a pilot project received from LOB
Have also eliminated few NVA steps to simply the process which helped in over achieving the SLA and also helped in completing the project before time.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Training a person who had will issue, as he was hired had to make sure that even he has to be trained , so had to sit with him to understand what was the issue ,when spoken to him he told that he cannot understand English properly ,then decided to help him understand the project in local language and also gave tips on how to learn and understand English and till date is with the company and doing excellent
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where customer listens to good and reciprocate to what you are asking and saying and great customer service mean you win customers heart by your service
What according to you makes you a good candidate for this position? | My overall experiences with various companies and field  make me feel that I should be the best solution person for the role
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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