Subject: Trainer Candidate - Arpita Dhawan
From: Arpita Dhawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:31:57 -0400

| | Tech Support Test

Name | Arpita Dhawan
E-mail | [email-masked]
Phone Number | (91) 9999466228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA EXTENSION GAUR CITY

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Orange Business Services | Subject matter expert | Nov 2016 | 55000
Previous Employer 2 | Tech Mahindra | Subject Matter expert | Jan 2012 | 30000

If Selected, how much time do you need to join? | ASAP
Please briefly describe your work experience specifically in training? | Training experience in mentoring new joiners for the technical process training , getting them on board to new project and hand holding
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While handling a team , it is difficult when employees working on a project have to go on leave . In this case , the solution that was found was to create a backup for the primary so as to have smooth flow of process and nothing gets stuck .
Also talking to an employee it is important to make them understand the accountability of any project taken , so came across some people who had casual attitude . Making some one understand the importance of being on a project and making the deadlines meet is the one situation where had to explain someone a lot

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service will solve an issue eventually however great customer service will solve an issue immediately to build rapport- quick response
What according to you makes you a good candidate for this position? | I am a keen learner , a team player , positive outlook towards life , solution centric approach , believer
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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