Subject: Trainer Candidate - P Vijay Lokesh
From: P Vijay Lokesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:28:24 -0400

| | Tech Support Test

Name | P Vijay Lokesh
E-mail | [email-masked]
Phone Number | (+91) 8005680018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Pvt Ltd | Technical Advisor | | 36,000
Previous Employer 1 | Wns global service | Senior Associate | 15/10/2019 | 26,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Train new spokes regarding the process and daily job roles.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is one which only focus on gaining/providing the resolution to the issue. But great customer service is one who personalise the issue and is focused on customer experience. Making the relationship with the customer is most important so that they gain our trust.
What according to you makes you a good candidate for this position? | Have all the relevant experience and skills which will surely help the organization growth
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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