Subject: Trainer Candidate - Pratibha Garg
From: Pratibha Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:27:51 -0400

Tech Support
Test

Name

Pratibha
Garg

E-mail

[email-masked]

Phone Number

(84474) 29409

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Greater Noida

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Not working

Not working

Not working

Not
working

Previous Employer 1

Kent RO system Ltd

Sr. Service
executive

2015 Dec 15

18k

Previous Employer 2

DHL Pvt Ltd

Operations
executive

2013 July 23

12k

If Selected, how much
time do you need to join?

One week

Please briefly describe your work experience specifically in
training?

I have total experience is six years in customer
service and operations where I handled customer excaltion making monthly yearly
and weekly reports. Data analysis about revenue and customers , part
requirements maintained SLA , TAT and giving products awareness training to
internal employees. Soft skills training and trained to the engineers and
service officers how to talk with a customer and how to handle the customer
premises.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

For me if you work genuinely and seriously you
faced some difficulties but that was not most difficult . I remember when I was
be on time but mandates or employees wasn't on time it was most difficult thing
for me to managed because time management is most important thing in every job .
Which is I faced most of time in my working periods.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

For me good and great almost same thing still if
you handle a customer in normal way and resolved on time it will be good but
when you greet a customer in nice and energetic voice and you are giving him or
her a special treatment by your response and behavior and he or she happily
reply after issue resolved . That's called great or excellent customer service
where customer's satisfaction 💯

What according to
you makes you a good candidate for this position?

I'm
positive to for this job that I can handle it .

On a scale of 1 - 5
please rate your fluency in spoken English

4