Subject: Trainer Candidate - Deepak Uppal
From: Deepak Uppal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:20:49 -0400

| | Tech Support Test

Name | Deepak Uppal
E-mail | [email-masked]
Phone Number | (+91) 9811899601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ernst & Young | Team Leader | |
Previous Employer 1 | Egon Zehnder | Sr. Associate | Aug. 2015 |
Previous Employer 2 | Machwan Communications and research | Associate | Oct. 2011 |

If Selected, how much time do you need to join? | 2 months

Please briefly describe your work experience specifically in training?

Scheduling, coordinating and conducting training sessions for new hires
Conducting process training and refresher sessions for team members

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Managing team can be challenging at times when, when top performers of the team gets demotivated or plans to quit. Or when team mates resist change.
And it gets difficult when two or more team mates forms a union against something.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you assist  the customer for the query raised and provides timely and efficient solution.
Great customer service is when when you to take proactive measures to solve problem that has come-up many a times in recent past to n number customers. Also reaching out to the customer to know how is everything going post assistance.

What according to you makes you a good candidate for this position? | I have been assisting clients and providing solutions for the issues they face.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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