Subject: Trainer Candidate - Summit Tara
From: Summit Tara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:20:25 -0400

| | Tech Support Test

Name | Summit Tara
E-mail | [email-masked]
Phone Number | (+91) 9560310258
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Assistant Manager | 04-Mar-2020 | 50K
Previous Employer 1 | Wipro | Senior Associate | Jun 2010 |
Previous Employer 2 | Teleperformance, | LTSA | Feb 2009 |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Have handled the Operations and Training team
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Maintained SLA with 35% shrinkage

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is getting the problem solved and making customer happy.
Great customer service is going an extra mile to solve customer query or problem and making it customer delight which leads to NPS

What according to you makes you a good candidate for this position? | I am equipped with excellent communication skills and adept at initiating and delivering learning programs aligned to the organization’s requirements. I have an innate sense of task prioritization, managerial aptitude and result oriented attitude towards accelerating organizational growth and that too in a high pressure, time bound and a competitive environment. Driven by high energy level and competence.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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