Subject: Trainer Candidate - Samit Dutta
From: Samit Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:07:17 -0400

| | Tech Support Test

Name | Samit Dutta
E-mail | [email-masked]
Phone Number | (91) 7980193608
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio Infocomm Limited | Assistant Manager | 17-04-2021 | 35000
Previous Employer 1 | Idea Cellular Limited | Senior Executive | 29-02-2016 | 23000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 Days
Please briefly describe your work experience specifically in training? | Having experience in imparting training to Customer Service Executives & Activation Officers on all the Customer Service handling aspects, Products & Process
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Faces difficulties while imparted Training to front desk executives on how to handle angry or abusive customers but uses my managerial skills able to make them understand well

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customers are those who are always happy with the product and Services & always give good ratings or feedback too.
Great Customers are those who not only praise the better products or Services but criticize too if there is any gap which in turn help any Business to bridge those gaps & work upon to provide more better products or Services to their esteemed Customers.

What according to you makes you a good candidate for this position? | Having in depth knowledge of Customer Service Operations & ability to do multi tasking even in pressure situation while keeping the inner calm. Most important is fire in the belly to grow more in the Customer Service Operations & keeping the Company standards high.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |