Subject: Trainer Candidate - Reuben Ramesh
From: Reuben Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:05:28 -0400

Tech Support
Test

Name

Reuben
Ramesh

E-mail

[email-masked]

Phone Number

(91) 9654731639

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NOIDA

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IBM INDIA PVT LTD

Incident Manager

28th April

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

I have
worked as  Process and Soft Skill Trainer.

I am T3 certified.

*Audit Calls

*Feedback

*Dip Check

*Hurdles

*Process new updates

*Sessions

*TNI

*OPS Review

*Client Review and Deck Presentation

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is about providing
resolution and services at the right time.

Great customer service is all about understanding the need of the customer and
make the customer feel that he has called the right person who is knowledgeable
and skilled enough to help him.

What according to you
makes you a good candidate for this position?

Skills

Work Location

Knowledge

Expertise

On a scale of 1 - 5 please rate your fluency in
spoken English

5