Subject: Trainer Candidate - Bhoopesh Gupta
From: Bhoopesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:58:20 -0400

| | Tech Support Test

Name | Bhoopesh Gupta
E-mail | [email-masked]
Phone Number | (91) 9996317644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant India | Senior Executive | Currently working. |
Previous Employer 1 | Home credit India Finance limited | Executive | 27 Aug 2020 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Offering nearly 2.5 years of experience in Operations, Escalation Management, Content management, Distance administrative Management, Client Communication & Interaction, Training & Performance Management, Predictive Analysis, Consulting, , Risk  Analysis  and  Project Execution.
Handling  Business  related  Domestic  and  International Clients.
Expert in ensuring strict adherence to service standards and complaint  management guidelines for customer service delivery.
Guided large teams, undertook  people development function, monitored  overall functioning of processes, identified improvement areas and implemented adequate measures to maximize output.
Expertise in Escalations and E-mail management.
Expert in root cause analysis for developing process improvement ideas.
Steered various analytical reviews and management reporting.
Spearheaded operations and operational improvements to maximize productivity & efficiency.
Handling presentation work and Developing strategic long-range plans to achieve strategic objectives.
Monitoring operational performance of both internal and external service providers.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | This include handling conflicts, avoiding favouritism, being a balanced leader, avoiding discrimination and prejudice, or dealing with complaints about any of the former, or even handling low-performing staff.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal

What according to you makes you a good candidate for this position?

Because I have quality like.
Communication
Patience
Problem Solving
Diplomacy
Motivation
Trust
Empathy
Vision
Emotional Intelligence

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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