Subject: Trainer Candidate - Neelakandan Murugan
From: Neelakandan Murugan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:51:32 -0400

| | Tech Support Test

Name | Neelakandan Murugan
E-mail | [email-masked]
Phone Number | (91) 9042598567
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Tamilnadu

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freecharge | Deputy Manager | 6 may 2021 | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | One week
Please briefly describe your work experience specifically in training? | Have handled whole call centre's new update training for pizza hut
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most tough situation was getting the productivity as per requirement amidst health and lock down issues due to covid from last year
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If we proceed with sympathy, it will be good. If we do with empathy, customer service will be great
What according to you makes you a good candidate for this position? | My 11 years Expertise will help organization better
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |