Subject: Trainer Candidate - Abhinav Sehgal Abhinav
From: Abhinav Sehgal Abhinav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:48:07 -0400

| | Tech Support Test

Name | Abhinav Sehgal Abhinav
E-mail | [email-masked]
Phone Number | (0) 9873201320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Exl | SME | April 2020 |
Previous Employer 2 | Shreyas e-commerce Pvt ltd | BDE | Sept 2016 |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Team Lead, customer service, Quality management, Client Retention
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While giving training the most difficult situation is when you give training in a group, every person has a different mind set and different way of understanding things.
In Managing team difficulty I used to face was regarding the holiday that members used to ask.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position?

My customer support and managerial experience make me an ideal candidate for the position. Teamwork , communication and interpersonal skills are good. My dedication to going above and beyond in a job is really good.
Received many exceptional performance award in my previous organisation.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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