Subject: Trainer Candidate - Siddhant Mehta
From: Siddhant Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:46:30 -0400

Tech Support
Test

Name

Siddhant
Mehta

E-mail

[email-masked]

Phone Number

(91) 9829344500

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GMR

ASSISTANT MANAGER OPERATIONS

Current

70000

Previous
Employer 1

Optamark

Assistant Manager Operations

March 2020

60000

Previous Employer 2

Frontier

Operations
Manager

May 2017

40000

If Selected, how much
time do you need to join?

7 days

Please briefly
describe your work experience specifically in training?

I have
extensive experience in operations and Training.

I have Trained in various organisations for Product based and communication
based training.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The trainees are all from different backgrounds.

They have their own understanding of things.

Not all have same aptitude.

I faced a lot of difficulty in keeping the training standard for all. All should
be in the same page as others.

I created a training module based on the level of trainees I have. Executive
level. Manager lever. Management level.

By that it makes all of the trainees from different background understand the
information given to them in a same way.

A Q & A after every session also helps in clear any remaining doubts.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
service is when a customer is satisfied with the solution

Great customer service is a customer is satisfied and refer or use our services
for the future.

What according to you makes you a
good candidate for this position?

I have the relevant
experience with great company exposure.

Understanding of the modules and training needs.

On a scale of 1 - 5 please rate your fluency in
spoken English

4