Subject: Trainer Candidate - Preeti Sharma
From: Preeti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:38:41 -0400

Tech Support
Test

Name

Preeti
Sharma

E-mail

[email-masked]

Phone Number

(91) 9711886769

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Tilak Nagar Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Jindal intellicom

TL

2019

40

Previous Employer 2

Nestlé

TL

2018

35

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in training?

Product
training to the New hire batches

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

While handling a team of NHB it becomes chaotic
and the leader has to be on toe everytime, still we managed to score in top 3
teams and won awards.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when someone is resolving customer's
issue, while great customer service is to go out of the box to help the
customer.

What according to you makes you a good candidate
for this position?

I have desired skills

On a scale of 1 - 5
please rate your fluency in spoken English

4