Subject: Tech Support Candidate - Patel Jigar
From: Patel Jigar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 09:58:27 -0400

| | Tech Support Test

Name | Patel Jigar
E-mail | [email-masked]
Phone Number | (+91) 9979487291
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Not living in Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
SCCM, MDM Intune, Logic monitor, AD, MS Azure, ITIL, Service now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lucy electric | Service Desk analyst | NA | 35000
Previous Employer 1 | Ideas INC mgmt pvt ltd | Network Engineer | 03/06/2019 | 28000
Previous Employer 2 | ASNA | Network Engineer | 15/12/2018 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Will check the error message if it will show soemthin like this site cannot be reached than will check for internet connectivity.
2) If the error will show that the websit has blocked by the network or something than will suggeste user to avoide surfing on that website as it has blocked nby system admin.
3) Sometimes, organizations have set Firewall login, so will suggest user to get login in firewall access provided by system admin and than can get access to it.
4) It will depend on case to case. Different solution for different error types.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) click on bluetooth symbol in your mobile settings.
2) Long press on it so it will show available bluetooth nearby.
3) Select you bluetooth speaker visible in you mobile's available list of bluetooths.
4) Click on you mobile where your available bluetooth is visible.
5) Sometimes, bluetooth speakers are acknoledging by givin beep sound once connected.

What according to you makes you a good candidate for customer service or technical support job?

1) Being a Masters studetn, I have that confident thatr I can communicate to any client no matter from which country of residence.
2) Technically I can explain end user about easy solutions quickly.
3) I am great learner.
4) Positive attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |