Subject: Tech Support Candidate - Sahitya Tiwari
From: Sahitya Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 09:53:46 -0400

| | Tech Support Test

Name | Sahitya Tiwari
E-mail | [email-masked]
Phone Number | (+91) 7503077903
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary Semantics | Associate analyst | 10 June 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will Close the window and open it again.
2. If still its showing the error , then will try to delete cookies and cache from my browser.
3. Will open it again to check this website.
4. Another error will take me to the step of checking the HTTP before the main website.
5. Will open it again to check the website.
6. Again an error will bring the idea to check my internet connection.
7. Will open the site again.
8. Will try to open the site in another browser.
9. Hope this time browser wont get the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the mobile phone by pressing the power button.
2. Using the passcode or face unlock to open the mobile.
3. Scroll down the screen from upside to look for the B( Bluetooth),and enable this .
4. Enabling it for nearby searches so that it could find the Bluetooth speaker which will play the song.
5. Finally need to pair with that speaker and then party could be start.

What according to you makes you a good candidate for customer service or technical support job?

1.Connecting with customer in a delighted way would definitely shatter the problems in many ways of solutions.

2. Listening & Patience are the two pillars for this work. These two pillars will definately sustain the customers problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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