Subject: Tech Support Candidate - Bipin Sharma
From: Bipin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 09:15:15 -0400

| | Tech Support Test

Name | Bipin Sharma
E-mail | [email-masked]
Phone Number | (91) 8961460117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Howrah
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | CSA | 28/12/2020 | 14000
Previous Employer 1 | Airtel (Startek) | Fraud Analyst | 05/01/2020 | 19000
Previous Employer 2 | Zamil Steel Buildings India pvt ltd | Quality Engineer | 19/09/2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether the network connection is active or not.
2. I will try to reload the page and notice down the pop up error.
3. I will try to open the website on other browser.
3. If it continues to show error, I will check whether the server is down or not and if yes, whether its just for me or for everyone.
4. If its me, then there is a problem between computer connection and the site, so I will try on different browsers.
5. If its for everyone, then I will wait and try after sometime.
6. If the problem still persists, I will try to contact the person who controls the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker that we want to connect.
2. Switch on the Bluetooth icon available in mobile phone.
3. We will scan or search our Bluetooth device and then pair it with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Well, I like to take challenges being good communicator, problem solver and a good team player. I am a strong believer of the saying that "always first learn to be a servant and then you will be fit to be a master" which implies that first you have to show your work, then you will have the ability to judge others work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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