Subject: Tech Support Candidate - Neeraj Upadhyay
From: Neeraj Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 08:23:04 -0400

| | Tech Support Test

Name | Neeraj Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8882438616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Pribson global Pvt Ltd | Technical support Engineer | 14 Feb 2020 | 30000
Previous Employer 2 | Opaldoor softwares Pvt Ltd | Technical sales and support Engineer | Jan 2019 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your internet connection.
2. Make sure the website URL is correct.
3. Disable VPN if connected.
4. Clear the cahea, history of your browser.
5. Reboot your devices

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on your mobile phone bluetooth.
2. Power on the speaker.
3. Turn on the bluetooth of speaker.
4. Search the speaker bluetooth on your mobile phone.
5. Pair the device.
6. Connect mobile to the speaker

What according to you makes you a good candidate for customer service or technical support job?

1. Speak English with fluency.
2. Try to understand the customer problem.
3. Have patience untill the query resolve.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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