Subject: Re: Tech Support Candidate - Vivekanand Kaul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Jul 2021 04:22:38 -0700 (MST)

I have shortlisted him for Quality Manager. 

Hi Ma'am, 

He is having total 15 years of experience. 
He started with HCL in BT Process as a CCE but within 1 year he got promoted as a Quality Auditor. After working 4 Years with HCL he moved to Amex but as a TSE. Because BT got rampdown in HCL So he have to move to another organization and he joined as a TSE. In Amex he started as a TSE but later he was into Quality and Training also but not on papers. After working there for 4 years he moved to EXL as a Quality Assurance executive from last 3 years he is working as a Quality Analyst. 
Now he is looking for a change because the project for which he is working may got ramp down. and he dont want to go back into calling or any executive profile. 
His current salary is 44000/- 
Expecting as per company. 
And notice period is of 45 days which he can negotiate upto 30 days 

His details has been shared with you with a trainer's test also 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 21, 2021, at 4:06 PM, Deeksha Dadu <[email-masked]> wrote: 

This guy doesn’t have tech support experience but emailed us saying he wants job in tech support. Talk to him and see what kind of experience he has and why he thinks he is fit for tech support 

From: Vivekanand Kaul < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 20 July 2021 at 4:47 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vivekanand Kaul 

	

	
	
			Tech Support Test 
		
	Name 	Vivekanand Kaul 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9953933314 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	GReater Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Website navigation support 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	EXL Service 	Quality Assurance 		44000 
Previous Employer 1 	American express 	Website support and escalation desk 	08/2018 	35000 
Previous Employer 2 	HCL Technologies 	Quality analyst 	09/2014 	25000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Need to know the error code, if it is network or website issue or an application issue. 
1. Network-Need to check if an alternative device working on same setting to narrow down. If does not work, check lights on router lights to check scope of support. 
2. Open same website in an alternative device, working and not working decides next step. 
3. Lastly checking if the application being used if its upto date, simplest way to check is to uninstall and reinstall and try out. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the bluetooth speaker, make sure its connected to power or charged. 
2. Switch on bluetooth on phone by pulling down the screen from top to middle of screen and tapping on bluetooth icon. 
3. Scan for available devices. 
4. Look for device name LIVETOOTH in list and tap on it to connect. 
5. The speaker will give you a notification of being connected. 

Enjoy playing your audio from phone or laptop connecting the similar way. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. Strong understanding and knowledge of the product. 
2. Patience 
3. Follow through till the goal 
4. Success. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5