Subject: English Language Test - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 07:06:52 -0400

Foreign Language
Screening Test

Name

Sandeep
Kumar    /  (+91) 9012042737
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
dear,

You are our precocious customer. Sorry for inconvenience. Sir your order has
been shipped on time from our store but it has come. The address which you
provided us is wrong.You are kindly requested to resend correct address again so
that we can deliver you order.

Thank
you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi dear,

We are really sorry sir for the mistake done by our team. Our team will connect
you very soon to check you TV. If it is damaged.You no need to worry it will be
replaced.

Thank
you