Subject: Re: Tech Support Candidate - Mohammad Amir Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 22 Jul 2021 04:02:51 -0700 (MST)

He is outside, Will call us back 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jul 21, 2021, at 2:36 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mohammad Amir Khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 14 July 2021 at 8:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohammad Amir Khan 

	

	
	
			Tech Support Test 
		
	Name 	Mohammad Amir Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9871619423 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Laxmi Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
iOS and iPadOS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix Daksh Services India Pvt Ltd 	Sr. Representative, Operations 	14 August 	30,000 
Previous Employer 1 	Tech Mahindra 	Customer Support Executive 	31 December,2020 	17500 
Previous Employer 2 	S.H Infotech Pvt Ltd 	Sales Executive 	NA 	12000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will make sure I've an active internet connection on my Mac/PC by opening other websites/URL 
2. Will try to close current search window/browser and again try to open same link 
3. Check on other devices(mobile,pc if any) to confirm if there's any ongoing issue with the link 
4. If the link is opening on other devices and have an active internet connection, then I'll check for VPN or any other blockers/antivirus which may be blocking this website to open successfully 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Bluetooth on speaker and mobile phone 
2. Go to Settings > Bluetooth on mobile phone 
3. Locate Bluetooth speaker in the list 
4. Tap on the speakers name to connect with mobile 
	What according to you makes you a good candidate for customer service or technical support job? 	I've more than two years of experience in handling customers directly or indirectly and have worked with several programs/LOB inside the organisation and currently working as a technical support mentor for reputed client(Apple) in my current organisation and I possess all the necessary skills required for this job profile. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5