Subject: Trainer Candidate - Karan Pathak
From: Karan Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 06:38:41 -0400

| | Tech Support Test

Name | Karan Pathak
E-mail | [email-masked]
Phone Number | (0522) 8090668115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Devyani International | Restaurant general manager | Na | 34000
Previous Employer 1 | Pytwo foods | Regional customer care manager | March 2019 | 25000
Previous Employer 2 | Zomato media pvt ltd | Associate client sucess | Feb 2016 |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Currently as RGM taking training session on regular basis of team of 150. Good command over communication and presentation. In pytwo foods handled training sessions of regional teams and vendors. Created content and plans for interactive sessions.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In pytwo during training session of vendors they were not ready to opt to new services and technology, so plans were made to make it interesting and interactive and most of all in a manner in which they see their growth and benefits.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is sorting out a customer issue as he desires, where as great service is after issue is sorted, customer is satisfied then take follow up to ensure that things are fine to retain the customer so he feels valued.
What according to you makes you a good candidate for this position? | A good trainer, experience of 8+ years, can develop training programs, can handle a team make things interesting and interactive. instead of regular session make it fun and modify according to team needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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