Subject: Trainer Candidate - Pragati Gupta
From: Pragati Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 03:07:24 -0400

Tech Support
Test

Name

Pragati
Gupta

E-mail

[email-masked]

Phone Number

(91) 7836873088

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Spectro Analytical labs
limited

AM Sales

11 Jun 19

54k

Previous
Employer 2

Bureau Veritas

AM Sales

31 Aug
18

37k

If Selected, how much time do you need
to join?

I can join immediately

Please briefly
describe your work experience specifically in training?

I have 4
years of experience in training of customer service team as I handled CRM
profile.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have faced difficulties due to linguistic
barrier and different age groups of employees as nowadays we have different
software and online training so old age employees are bid rigid to change as
they are comfortable with old training practices. Linguistic barrier is of
course a big problem due to globally diversities sometimes translator are also
unable to convey your message in same way as you want to due to different
meaning of same words.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service  we solve the customer but in great CS
we not only solve the problem but we maintain some turn around time and also
focus on customer satisfaction and customer retention by keeping them engaged.

What according to you makes you a good candidate
for this position?

I have required experience and I can help company
to deliver great CS by developing a great CS team. So that company can customer
data can grow and company will have more number of loyal customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

4