Subject: Trainer Candidate - Rinki Mehra
From: Rinki Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 21 Jul 2021 12:51:38 -0400

| | Tech Support Test

Name | Rinki Mehra
E-mail | [email-masked]
Phone Number | (91) 9560656134
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hdfc bank | Deputy manager | 10 oct 21 | 47000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 90days
Please briefly describe your work experience specifically in training? | I have 5 yrs of experience in training and quality along with sales
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Na

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service- if staff is sharing complete information and proces

Great service- staff is sharing info according to customer need

What according to you makes you a good candidate for this position? | Candidate with confidence, needy and good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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